Shipping policy
This policy applies to all orders placed on frsport.com and supersedes any earlier published version.
Shipping at a glance
- Contiguous US (48 states and Washington, DC): Standard shipping is $15 for eligible orders below $100, and free for eligible orders of $100 or more. Eligibility is determined after discounts; check the final shipping options at checkout.
- Exclusions: The free Standard offer does not cover Alaska, Hawaii, US territories, military addresses, international destinations, oversized, overweight or freight items. Orders with separately shipped items can have additional shipping charges.
- Processing and delivery: In-stock processing is within 48 hours. Carrier transit time is additional. An expedited shipping service does not by itself shorten order processing.
- Compare the delivered total: Enter your destination in the product or cart shipping estimator. Checkout confirms available services and charges, which may include packing and handling.
- Ordering for a race or track day? Email sales@frsport.com before ordering if arrival by a particular date is essential.
Order Processing
In-stock orders are processed within 48 hours. Processing time is separate from transit time and is not included in any transit estimate on this page.
If your order is time sensitive, contact us before ordering with your requested arrival date. Specific ship or arrival dates require our written confirmation and depend on the item, destination and available carrier service. A requested date is not confirmed simply because it was added to an order note.
Oversized and overweight products are excluded from the US free shipping program.
Backorders and Pre-Orders
Items not in stock are processed as backorders or pre-orders. We provide estimated delivery timeframes based on what the manufacturer tells us, and we update you as that information changes. We do not guarantee a delivery date on any backordered or pre-ordered item, because we do not control the manufacturer's production or release schedule.
Estimated dates can move, sometimes more than once and by several weeks or months. Choosing to wait for a backordered or pre-ordered item means waiting for the item itself, not for a particular date or timeframe.
Cancelling a backorder or pre-order before payment is captured is free. Once payment has been captured and you have chosen to wait, a 5% order processing fee applies to a later cancellation, including where the estimated date has changed. See our Refund & Return policy for full terms.
Address Accuracy and Undeliverable Shipments
You are responsible for the accuracy of the shipping address entered at checkout. Contact us immediately if you need to correct an address; once a shipment has been tendered to the carrier, we may not be able to change it.
Shipments that are refused, unclaimed, or returned as undeliverable are subject to the original outbound shipping cost, the return shipping cost, and a return processing fee of 20%.
PO Box and APO/FPO addresses must select USPS at checkout. UPS, FedEx, and DHL do not deliver to PO Box or APO/FPO addresses.
Packaging, Damage, and Loss
All packages leaving our warehouse are packed, protected, and inspected for accuracy before dispatch.
Inspect your shipment when it arrives. If the outer packaging is visibly damaged and a carrier representative is present, note the damage on the delivery record before signing. If your delivery is left without a signature, photograph the packaging before and during unpacking.
Report shipping damage, shortages, or an incorrect item to sales@frsport.com within 3 business days of receiving the shipment, with photographs of the packaging, the label, and the item. Where a shipment is delivered to a freight forwarder or third-party address on your behalf, this period runs from the date you take physical receipt.
We will file the claim with the carrier or our cargo insurance carrier. Your replacement or refund is not contingent on the outcome of that claim. Once we have your photographs and have confirmed the claim, we will ship a replacement if the item is available, or issue a refund if it is not.
How Transit Times Work
Transit estimates on this page exclude processing time. They are stated in business days, Monday through Friday, and begin the day after the shipment date. A package shipped Monday with a 3-day transit estimate is expected Thursday. Major observed US holidays do not count as transit days.
Where a carrier offers a guaranteed service, that guarantee is the carrier's, not ours. For domestic orders it runs from the date of shipment rather than the date of order. For international orders it runs from the date of export clearance — see the International Shipping section immediately below.
International Shipping: How Your Order Travels
We ship worldwide using UPS, FedEx, USPS, and DHL. International orders move in two stages, and the carrier transit estimates below describe the second stage only. Please read this section before ordering so the timeline is clear.
Stage 1 — US domestic leg and export processing. Your order leaves our warehouse and travels to a United States export facility, where it is received, verified, re-measured, and cleared for export. This stage typically takes 3 to 5 business days. It is not included in the transit estimates in the table below.
Stage 2 — international leg. Once your shipment clears US export, it is tendered to the international carrier for your destination country. The estimates in the table below describe this stage only, measured from the date of export clearance — not from the date you ordered, and not from the date you received your first tracking number.
Destination customs clearance. After arrival in your country, your shipment must clear local customs. This step is controlled entirely by your national customs authority. It can take a few hours or several weeks. We have no ability to expedite it and no visibility into it beyond the tracking events the carrier publishes.
Total time to your door is therefore the sum of: order processing + Stage 1 + export clearance + Stage 2 + destination customs + final delivery. We do not guarantee a total door-to-door date on any international order. Where a carrier offers a guaranteed international service, that guarantee is the carrier's, covers Stage 2 only, and runs from the date of export clearance.
About your tracking number. The tracking number issued when your order ships covers Stage 1. Depending on the service selected, a second tracking number may be issued for Stage 2 and emailed to you. A shipment that appears to sit still in tracking for several days is almost always in export or destination customs processing, not lost. Contact us if tracking has not updated in 5 business days.
International Transit Estimates (Stage 2 Only)
The times below are carrier estimates for the international leg, measured from export clearance. They do not include order processing, Stage 1, or destination customs clearance.
| Shipping Method | Description | Estimated Stage 2 Time |
|---|---|---|
| UPS Standard / FedEx International Ground | Door-to-door service, Canada only. | 5 – 10 business days |
| UPS Worldwide Expedited / FedEx International Economy | Available to more than 60 countries. Varies with customs clearance. | 2 – 5 business days |
| UPS Worldwide Saver / DHL Express | Fastest option for urgent international orders. Varies with customs clearance. | 1 – 3 business days |
| USPS Priority Mail International | Economical. Actual delivery may take longer due to customs delays. | 6 – 10 business days |
| USPS Express Mail International (EMS) | Faster USPS international service. Actual delivery may take longer due to customs delays. | 3 – 5 business days |
Additional Charges After Export Clearance
International freight is priced on dimensional weight, which is recalculated when your shipment is received and re-measured at the export facility. The final cost can therefore differ from the amount quoted at checkout. This most often affects long, bulky, or irregularly shaped items such as exhaust systems, body panels, wings, spoilers, coilovers, radiators, and seats.
Customs, Duties, and Brokerage Fees
All international shipments are subject to the duties, taxes, and brokerage fees set by the destination country. These are the buyer's responsibility. FR Sport does not remit or reimburse them, and we cannot tell you in advance what your country will charge. Please check with your local customs authority before ordering.
Refusing to pay duties or brokerage fees does not cancel the order. A shipment abandoned or returned for non-payment of duties is treated as a refused shipment under the Address Accuracy and Undeliverable Shipments section above.
Restricted and Prohibited Items by Destination
Parts are supplied to US-market specification unless the manufacturer states otherwise, and fitment on vehicles built for other markets is not guaranteed. Some parts are for off-road and competition use only and are not legal for road use. Emissions-related components in particular — test pipes, catalytic converter delete pipes, non-catalyzed downpipes, and tuning devices — are prohibited imports in a number of jurisdictions. Separately, liquids, aerosols, chemicals, batteries, airbags, and other restricted materials may require special packaging or have limits on carrier service, air transport, or export. Available options depend on the specific product, its transport classification, and the destination. Do not assume an air or international service is available for every product.
Before you order, you are responsible for confirming that the item may lawfully be imported into your country. We cannot advise on the import law of individual countries.
If a shipment is seized, refused, destroyed, or returned by a customs authority because the item is not permitted at its destination, the outbound freight, return freight, and any fines or storage charges are the buyer's responsibility. The item is refundable only if it is physically returned to us in resalable condition. We have no recourse against a foreign customs authority, so this is the one area where we are unable to offer our usual flexibility.
Shipping Within the USA
Use the service name and destination-specific transit estimate shown at checkout. The Standard option, including free Standard where eligible, is not an express service. The estimates below are guidance for the named services when offered; order processing is additional.
| Shipping Method | Description | Estimated Time |
|---|---|---|
| FR Saver (when offered) | Our own discounted or free shipping option, where eligible. | 5 – 9 business days |
| Ground (UPS or FedEx) | Most affordable option. Delivery not guaranteed. | 1 – 5 business days |
| Next Day Air (UPS or FedEx) | Carrier-guaranteed. Delivers end of selected day. No weekend delivery. | 1 business day |
| 2-Day Air (UPS or FedEx) | Carrier-guaranteed. Delivers end of selected day. No weekend delivery. | 2 business days |
| 3-Day Select (UPS or FedEx) | Carrier-guaranteed. Delivers end of selected day. No weekend delivery. | 3 business days |
| USPS Priority Mail | Ships to PO Box and APO/FPO addresses. | 2 – 3 business days |
| USPS Express Mail | Fastest USPS service. Ships to PO Box and APO/FPO addresses. | 1 – 2 business days |
Will Call / Pickup
Local will call and in-store pickup are not currently available.
Questions
Email sales@frsport.com