Refund policy

Prior to purchase, customers are responsible for confirming that the part is fully compatible with their specific application.

Fitment information displayed on product pages is compiled from manufacturer data and provided as a guide. Where a product title or description conflicts with the fitment guide, or your vehicle is modified or a special variant, please contact us to confirm compatibility before ordering.

Order Cancellations and Processing Fees

  • Orders cancelled before payment capture are cancelled free of charge. The authorization is voided, no money moves, and the pending hold drops off your statement within a few business days.
  • A 5% order processing fee applies to cancellations and refunds of any order once payment has been captured. This fee reflects non-recoverable payment-processing costs: per our payment processors' terms, processing fees are not returned to the merchant when a payment is refunded.
  • The 5% fee does not apply where the cancellation or return results from our error, a confirmed defect claim, or a confirmed carrier loss.
  • The 5% order processing fee and the 20% return processing fee (below) are not cumulative. Where both could apply, only the greater fee applies.
  • Special-order and made-to-order items cannot be cancelled once production or the order with the builder has begun, and are not returnable.
  • Backordered items: cancelling before payment capture is free. Any ship date we give for a backordered item is an estimate from the manufacturer and is not guaranteed. It can move more than once, sometimes by several weeks or months, and we do not control it. When you choose to keep a backordered item, you are choosing to wait for the item, not for a particular date or timeframe. Once payment has been captured and the backorder is accepted, the 5% order processing fee applies to a later cancellation during the wait, including where the estimated date has moved, however often or however far. The fee does not apply if we are unable to supply the item at all.
  • Store credit option: choose store credit instead of a refund and the 5% order processing fee is waived. (Return processing fees still apply where applicable.)

Items that cannot be returned:

  • Electronics
  • Brake shoes and pads
  • Catalytic Converter / Exhaust / Downpipe / Y Pipe
  • Turbo / Supercharger kits
  • External body parts including body kits
  • Engine internals and valvetrain
  • Wheels, rims and tires
  • Most interior items (example: Seats, harnesses etc.)
  • Fittings and made to order lines
  • Coupler, hose, and piping components
  • Promotional products
  • Racing suits, shoes, and related clothing
  • Liquid Items
  • Any item that was a special order
  • Open Box / Used items

At FRSport, you can return eligible products within 30 days of delivery, in accordance with our return policy terms and conditions.

Returns requested after 30 days will be evaluated on a case-by-case basis, taking into account the unique nature of automotive parts, including (but not limited to) vehicle fitment, product condition, expiration, special-order or made-to-order status, and compliance with applicable international import and export regulations.

We are dedicated to ensuring that you receive the correct components for your vehicle or project. If you have any concerns regarding your purchase, please contact us — our team will make every reasonable effort to provide assistance and resolution in good faith.

For full details, please review our Terms and Conditions below.

Return Condition Requirements

Returned or exchanged products must be brand new, unused, and uninstalled. Items must include all original manufacturer's packaging, materials, and accessories, including instruction booklets and packing inserts.

Returns and exchanges cannot be accepted if the original manufacturer packaging has been discarded. Please keep all packaging until you have confirmed the part is correct for your application.

Damaged in Transit, Item Shortages, or Incorrect Items

Claims for missing, incorrect, or transit-damaged items must be submitted to us within 3 business days of receipt of merchandise, and must include photos of the product and all packaging. Please check all items as soon as you receive them so any issue can be reported right away.

Return labels will not be issued for cases first reported to us more than 5 calendar days after receipt of the item, except where required by applicable law. This return-label deadline does not extend the 3-business-day reporting deadline for missing, incorrect, or transit-damaged items. It does not limit applicable manufacturer warranty coverage or your statutory rights.

Returns Due to Merchandise Defect

All items sold by FRSport are warrantied only through their respective manufacturers. If you received a defective item, FRSport will facilitate the warranty process with the manufacturer to get you a replacement part. It is up to the manufacturer to make a decision on the claim. Higher-end brands usually have fewer issues and better warranty support, so keep that in mind when making your purchase decision. We have great working, direct relationships with many manufacturers; this ensures that you will get superior warranty support compared to other shops.

Delivered Packages

Once the carrier's records confirm delivery to the address provided at checkout, responsibility for the package passes to the customer. If a delivered package cannot be located, we will assist with a carrier trace and loss claim, and any replacement or refund follows the carrier's claim decision.

Refused / Undeliverable Shipments

Any refused or undeliverable shipment that arrives back at our facility will incur all related shipping costs, including return freight charges and any return-to-sender fees assessed by the shipping carrier, plus a 20% restocking fee. These amounts, together with the non-refundable original shipping cost, will be deducted from your product refund.

International Orders

For international orders, return shipping, duties, and customs costs are the customer's responsibility and frequently exceed the value of the item. Where a return is impractical, our team will propose an alternative resolution in good faith. Import duties and taxes on delivery are set by the destination country and are always the buyer's responsibility.

Returns for Refund, Store Credit, or Exchanges

A Return Merchandise Authorization (RMA) number must be requested within 30 days of delivery of the product. Returns without an RMA number will not be accepted. RMA numbers are valid for 30 days after issuance, or as required, whichever is earlier.

For returns classified as “Buyer’s Remorse” or “Ordered Wrong Part/Size”, a 20% return processing fee will apply. Original shipping costs are non-refundable, as it is the buyer’s responsibility to ensure the part is correct for their application before purchasing. For orders that shipped under a free-shipping promotion, the actual outbound shipping cost is deducted from the refund on returned orders. If a cancellation is needed, it must be requested before the order is processed or shipped.

The original manufacturer's labeled packaging should be enclosed within an outer shipping box. Please do not write on, or place shipping labels or stickers on, the manufacturer's packaging.

Securely package the product and include the filled-out Return Merchandise Form and a copy of the original invoice.

Ship the parcel back to us freight prepaid. We do not accept COD or freight collect shipments. We recommend a shipping method that provides tracking and insurance.

How to Return an Item

If you meet the requirements above for returning the item, here’s how to proceed.

  • Obtain an RMA (Return Merchandise Authorization) number first. Contact us at sales@frsport.com to request one, with RETURN and your order number in the subject line.
  • Place the item(s) into an outer shipping box. Do not place stickers or shipping labels on, write on, or ship using only the manufacturer's box. We plan to resell returned items; if this is not followed, your item may be sent back to you at your cost, or a fee may apply to replace the manufacturer packaging.
  • Write the RMA number clearly on the outer box. If you received a label by email, print it and tape it to the carton.
  • Ship the parcel back freight prepaid. We do not accept COD or freight collect shipments. We recommend a shipping method with tracking and insurance. Shipping charges are the responsibility of the customer. We are not responsible for lost or damaged return packages.
  • International customers: please mark the item as “VENDOR RETURN” to avoid duties and customs.

Please allow up to eight business days after we receive the package for your return, exchange, or refund to be processed. An email confirmation will be sent to you once the return is processed.